Our Refund Policy: What You Need to Know

At US Travel, we strive to provide unmatched travel experiences that inspire adventure and foster memorable journeys. We understand that plans can change, and we want to ensure clarity and trust in our relationship with you.

Refund and Cancellation Policy

Thank you for choosing US TravelTec . We strive to provide excellent service and ensure customer satisfaction. Please review our refund and cancellation policy below.

1. Service Cancellation

Clients may cancel scheduled services by providing notice within 24 HOURS of purchase via email at services@ustraveltec.com  or phone at +91 9667920999 .

  • Cancellations made with sufficient notice will receive a full refund.
  • Cancellations made less than 2 days days before the service date may be subject to a cancellation fee as per airline fare rules.

2. Refund Eligibility.

Refunds are considered under the following circumstances:

  • The service was not provided as described.
  • The service was not delivered due to unforeseen circumstances on our part.

To request a refund, please contact us at services@ustraveltec.com or +91 9667920999 within 1 day of the service date.

3. Non-Refundable Services

Certain services are non-refundable, including:

  • Services that have been fully rendered. 
  • Additional purchases like baggage , seats , food etc

4. Processing Refunds

Approved refunds will be processed and issued within 30 days business days. Processing times may vary depending on your financial institution.

5. Partial Refunds 

If a service has been partially rendered or partially completed, partial refunds may be issued at our discretion, based on the proportion of the service completed.

6. Force Majeure

We are not liable for delays or cancellations caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, governmental actions, or other force majeure events.

7. Governing Law

This Refund and Cancellation Policy shall be governed by and construed in accordance with the laws of India, including the Consumer Protection Act, 2019, and other applicable laws. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts located in Delhi.

8. Contact Us

For questions or concerns regarding this policy, please contact us at:


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Refund Policy FAQs

Your Questions Answered About Our Refund Policy
What is the process for requesting a refund?

To initiate a refund, please contact our customer support team within 30 days of your purchase. Provide your order number and the reason for the refund request for swift assistance.

Are there any fees associated with processing a refund?

No, we do not charge any fees for processing refunds. We aim to make the process as straightforward as possible.

How long does it take to receive my refund?

Once your refund request is approved, it typically takes 5-7 business days to process your refund, depending on your payment method.

Can I get a refund on promotional or discounted packages?

A refund may apply to promotional or discounted packages unless otherwise stated at the time of purchase. Please refer to the specific terms of the offer.

What should I do if my refund hasn’t appeared yet?

If your refund hasn’t appeared within the expected time frame, please check with your bank or payment provider. If needed, reach out to our customer support for further assistance.

Is there a guarantee for my travel experience?

While we strive to provide exceptional travel experiences, we cannot guarantee refunds for dissatisfaction with services not directly purchased through us, such as third-party tourism activities.

Are there any circumstances where refunds are not issued?

Refunds may not be issued for cancellations made less than 48 hours before travel or for no-shows. It's important to review your booking details for specific cancellation policies.